Política de envío

1. Order Processing Time

All orders are processed within 2–4 business days after payment confirmation.
Orders are not processed, shipped, or delivered on weekends or public holidays.
In case of high order volume or delays beyond our control, we will notify you by email.

Standard delivery usually takes 6–9 business days after processing, depending on the destination country and courier availability.
Total time from purchase to delivery is typically 8–13 business days.
Please note that delivery times are estimates and may vary due to customs clearance, courier delays, weather, or other factors beyond our control.

Shipping costs are calculated and displayed at checkout.
In some regions, duties, taxes, or customs fees may apply. These charges are the responsibility of the customer and are not included in the product price or shipping fee.

Once your order ships, you will receive a tracking number via email.
Tracking updates may take 24–48 hours to appear after the shipment is handed over to the carrier.

Please ensure that your shipping address is entered correctly. We are not responsible for delays or losses caused by incorrect or incomplete addresses.
If a package is returned to us due to an incorrect address or failed delivery attempt, we may charge additional shipping fees to resend it.
If your order is lost, damaged, or delayed, contact us at ohanauniverse.it@gmail.com and we will assist you in resolving the issue with the carrier.

We ship worldwide. Delivery times and costs may vary depending on your country.
Customs clearance procedures may cause additional delays.
Customers are responsible for ensuring that the product can be legally imported into their country.

For any shipping questions or concerns, contact us at:

📧 ohanauniverse.it@gmail.com